Returns & Exchanges
At MONC XIII, we take pride in the curated quality of our home collections; however, if you are not entirely satisfied, we accept returns on eligible items within 14 days of delivery. Please note that custom orders, antiques, and items marked as final sale are not eligible for return or exchange.
Initiate Your Request
Contact our concierge team via email or phone within 14 days of receipt to provide your order number and the reason for your return.
Prepare Your Shipment
Carefully repackage the item in its original professional packaging and include all documentation to ensure the piece is protected during transit.
Secure Shipping
Affix the provided return label or use a trackable, insured shipping method to send the item back to our gallery for inspection.
Quality Inspection & Refund
Once our team confirms the item is in its original, pristine condition, a refund will be issued to your original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing